Refund policy

Refund Policy

Thank you for purchasing our music sample products at vaciermusic. We appreciate your business and are committed to providing high-quality products and customer satisfaction. Please read our refund policy carefully to understand your rights and our procedures.

1. Digital Products

Our music samples are digital products delivered instantly once your purchase is completed. Due to the nature of digital products, we offer a limited refund policy as detailed below:

2. Refund Eligibility

  • Technical Issues: If you encounter technical problems that prevent you from downloading or using the samples, please contact our support team within 7 days of your purchase. We will make every effort to resolve the issue. If we are unable to resolve the issue, we will issue a refund.
  • Incorrect Product: If you accidentally purchase the wrong product, contact us within 48 hours of the purchase. We will review your request and, if approved, provide a refund or exchange for the correct product.
  • Duplicate Purchases: If you mistakenly purchase the same product twice, please contact us with proof of the duplicate transaction. We will issue a refund for the duplicate purchase.

3. Non-Refundable Circumstances

  • Change of Mind: We do not offer refunds for digital products if you change your mind after the purchase.
  • Downloaded Products: If you have successfully downloaded the product, we cannot offer a refund due to the nature of digital goods.

4. How to Request a Refund

To request a refund, please contact our customer support team at info@vaciermusic.com with the following information:

  • Your name and email address used for the purchase
  • Order number and date of purchase
  • Description of the issue or reason for the refund request

Our team will review your request and respond within 3-5 business days.

5. Refund Processing

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

info@vaciermusic.com
vaciermusic